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FAQ — Frequently Asked Questions

Frequently Asked Questions

Find answers to common questions about FurFree Pro

What is FurFree Pro?
FurFree Pro is an advanced, reusable pet hair roller powered by electrostatic technology. Unlike traditional disposable lint rollers, FurFree Pro uses a specially engineered roller surface that attracts and traps pet hair without any sticky sheets or chemicals. Simply roll it over furniture, carpets, or clothing to capture hair, then wash it clean under running water for infinite reuse.
How does it work?
FurFree Pro's roller surface uses electrostatic attraction — the same technology used in professional pet grooming salons. As you roll it across a surface, the engineered fibers generate a static charge that naturally attracts pet hair. The hair clings to the roller until you rinse it under water, which instantly releases the hair. No adhesive, no waste, no mess.
Is it really reusable?
Yes! One FurFree Pro can replace 500+ disposable lint rollers. It's engineered to last 10+ years with normal use. Simply rinse it under running water after each use, let it air dry, and it's ready to go again. Many customers report their FurFree Pro rollers are still working perfectly after 5+ years of daily use.
What surfaces does it work on?
FurFree Pro works on virtually any surface: couches, chairs, beds, carpets, rugs, car seats, curtains, blankets, pet beds, and clothing. It's safe for delicate fabrics and won't pill or damage surfaces. The only surfaces to avoid are very rough concrete or heavily textured industrial materials where the roller might catch.
How do I clean it?
Cleaning is simple: hold the roller under running water and use your fingers or a soft brush to gently loosen the collected hair. The hair will rinse away, and you're done! For stubborn buildup, soak it in warm water for 5 minutes, then rinse. Never use soap, as it reduces the electrostatic charge. Air dry completely before your next use.
Does it work on cat fur?
Absolutely! FurFree Pro works on all pet hair types: dog fur, cat fur, rabbit fur, and more. It's equally effective on short-hair and long-hair pets. In fact, many cat owners report that FurFree Pro is especially effective on cat hair due to its fine texture and the way electrostatic charges interact with it.
What's your return policy?
We offer a 30-day money-back guarantee. If you're not completely satisfied with FurFree Pro for any reason, simply return it within 30 days for a full refund — no questions asked. We're confident you'll love it, but we want you to have zero risk.
How long does shipping take?
Standard shipping is 5-8 business days. We also offer expedited 2-3 day shipping for orders over $50. All orders are processed and shipped within 1 business day (orders placed before 2 PM EST ship same day). You'll receive a tracking number via email once your package ships.
Do you ship internationally?
Yes! We ship to select countries including Canada, UK, Australia, and most of Europe. International shipping typically takes 10-21 business days depending on the destination. Visit our shipping information page for a complete list of countries we service and international shipping rates.
What if it doesn't work for me?
We offer a 30-day money-back guarantee with no questions asked. However, if you're having trouble, our customer support team is here to help! Email support@theestore.store with photos of the issue, and we'll work with you to resolve it. 98% of "not working" issues are solved with our care guide — check the included instructions first.
How is FurFree Pro different from a lint roller?
Traditional lint rollers use adhesive sheets that must be replaced constantly. FurFree Pro uses electrostatic technology — no sticky sheets, no adhesive, no waste. It works better, costs less over time, and is infinitely reusable. One FurFree Pro replaces 500+ lint rollers and works for 10+ years. Plus, electrostatic attraction is actually more effective at trapping fine pet hair.
Can I use it on leather?
Yes, FurFree Pro is safe on leather furniture. The roller won't scratch, damage, or leave marks on leather. It's one of the safest ways to remove pet hair from leather because it doesn't use any chemicals or adhesives. Simply roll gently and rinse as usual. Perfect for cleaning leather couches and car seats.

Still have questions?

Contact our support team at support@theestore.store or call 1-800-FUR-FREE

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