30-day guarantee, no questions asked
100% Satisfaction Guaranteed
If you're not completely satisfied with FurFree Pro for any reason, we'll make it right. Full refund within 30 days, no strings attached.
Contact us at support@theestore.store with your order number and reason for return. Include a brief explanation of why you're returning the item.
We'll email you a prepaid return shipping label (we cover the cost). Print the label and attach it to your package. Standard returns are free; expedited returns available for $5.
Drop your package at any carrier location. Once we receive it, we'll process your refund within 5-7 business days to your original payment method.
You initiate
Email support
We approve
Same day or next
We receive
2-8 business days
Refund issued
5-7 business days
Processing Time: Refunds are processed to your original payment method within 5-7 business days of us receiving your return. Depending on your bank, it may take an additional 3-5 business days to appear in your account. We'll email you confirmation when your refund is issued.
If you'd like to exchange your FurFree Pro for a different color, size, or variant, we can help! Simply indicate in your return email that you'd like an exchange instead of a refund. We'll ship out your new item once we've received and inspected your original purchase. No additional shipping fee for exchanges on orders over $35.
If you receive a FurFree Pro with a manufacturing defect (cracked roller, faulty handle, etc.), we'll take care of you immediately — regardless of how the item is packaged or its condition. No return shipping fees apply to defective items. Simply email support@theestore.store with photos of the defect and your order number, and we'll send a replacement right away or issue a full refund.
Lifetime defect guarantee: Manufacturing defects are covered for the lifetime of your FurFree Pro, even beyond the 30-day return window.
Can I return items bought on sale?
Yes! Sale items are fully returnable within 30 days. You'll receive a refund for the price you paid.
How do I return a gift?
Gifts can be returned within 30 days for a refund or exchange. Refunds are issued to the original payment method (not as gift cards).
What if I want to return multiple items?
Include all items in a single package and note each order number in your return email. We'll process refunds separately if from different orders.
Can I refuse a delivery?
Yes, but it's faster to accept delivery and process a return. If you refuse, we'll refund you after the carrier returns the item to us (10-14 days).
Do I pay for return shipping?
No! We provide a prepaid return shipping label. Standard returns are free; expedited returns cost $5 if you need your refund faster.